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Beyond Standard Solutions

Through years of experience in custom design and engineering, Caster Concepts has been able to provide specialized solutions for many specific applications. We have a dedicated staff of engineers and sales professionals who are experts in the business of motion and pride themselves on going beyond standard to meet each customer’s demanding needs. We’ve built our reputation on customized products and service by providing unique solutions to the most challenging applications….just ask our many customers who encompass dealers, fabricators and end users across the widest imaginable breadth of industries and applications.

Bill Dobbins
President and CEO, Caster Concepts, Inc.

CHALLENGE: Only one critical part of a caster was failing – the swivel lock
ORIGIN: Distributor
END CUSTOMER: Tire manufacturing facility
APPLICATION: Power Drawn Carts
SOLUTION: Retrofitted the caster with customized replaceable swivel lock

Due to excessive abuse under heavy loads in a very rugged environment, a competitor’s casters were failing. These casters were used to maneuver power drawn carts in a tire facility. Only a critical part of the caster was failing—the swivel lock—and for cost reasons, the end user did not want to replace the entire product. The distributor that serviced the account approached Caster Concepts for a quick, viable solution.

“I approached Caster Concepts in 1992 because my customer did not want to replace
whole casters which were otherwise functional. At that time, I was totally unknown to Caster Concepts. I went with my tail between my legs and asked them to engineer a solution to my customer’s unique problem. Although my customer was not going
to replace the entire caster, Caster Concepts willingly took on the challenge. They had no guarantee of a return on their investment because, at that time, they didn’t know whether we would be be customers. Working diligently with us, Caster
Concepts went beyond standard to retrofit the competitor’s casters with a newly designed heavy duty swivel lock that withstood the abuse.”

“Because of their overwhelming dedication, this customer is now my biggest account. That one action by Caster Concepts has snowballed into growing my business quickly and dramatically. My profits are way up. Caster Concepts’ quick turnaround on special
design is unlike any other in the business.”

President, Material Handling Supplier, St. Louis, MO

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CHALLENGE: Casters and grease used in microwaves were melting
ORIGIN: Distributor
END CUSTOMER: Automotive Foundry
APPLICATION: Equipment cart used in microwave ovens
SOLUTION: Produced a proprietary material that withstands extreme demand

“My customer had a piece of equipment with casters that went into a microwave. They were having extreme difficulty with the casters. The excessive heat would cause the wheels to melt and the grease to boil and disintegrate. In effect, the
equipment would not function nor roll out of the microwave oven. Caster Concepts worked diligently with my customer to test materials for effectiveness. They put a lot of time into ordering multiple materials to try and find one that would hold
up to a microwave. In fact, they actually made full casters for trials without having acquired the business. The time they put into it was very impressive. In the end, Caster Concepts was able to develop a proprietary material that could
withstand the rigors of microwaves. They were the only caster company that was able to make it work.”

“They have done a great job. Their outside sales support has been tremendous, both in pre-sale and post-sale support.”

Branch Sales Manager, Industrial Sales Supplier, Sterling Hts., MI

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CHALLENGE: Premature breakage of swivels/green tire build-up
ORIGIN: Tire manufacturer
END CUSTOMER: Tire manufacturing facility
APPLICATION: Transportation carts in tire facility
SOLUTION: Joint development of custom caster to overcome environmental issues

“Caster Concepts responded to our challenge by researching the type of defects and the cause of breakage. The corrective
measures they took entailed multiple iterations—this was not a one-time problem solution. It took multiple steps and
involved coaching us in dealing with some of the environmental issues and other paradigms. Caster Concepts
did exactly what I would expect a caster manufacturing firm to do—they did their job and customized a solution for my
application. They went far above and beyond our other suppliers in helping us with our problem. The ideas that
were developed jointly between us have been shared with our other factories and Caster Concepts has been able to
pass this expertise on to some of their own customers.”

“Caster Concepts provides services that its competitors do not match, and competitors can match them, but they are not willing to service customers like Caster Concepts does.”

Plant Engineering Manager, National Tire Manufacturer

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CHALLENGE: Material covering drive drum was excessively wearing out
ORIGIN: Automotive supplier
END CUSTOMER: Automotive final assembly
APPLICATION: Conveyor systems for the automotive industry
SOLUTION: Developed customized soft polyurethane covering for drum

“We make conveyor systems for the automotive industry—some close to 300 feet long. In this case, the rubber material surrounding the drive drum on the conveyor system kept wearing out and we were unable to move automobiles through the process. I approached Caster Concepts about the possibility of using its soft polyurethane on the drum as I had seen a special poly withstand constant usage on another piece of equipment at the plant. The Caster Concepts engineering staff indicated they could coat anything and asked specific questions about usage. I placed the drum in a box, sent it to them, and Caster Concepts went to work, specially machining and surfacing the material for the specific application. The soft poly material looks as good as the day I replaced the drum on the conveyor. It’s a very durable material and I use it as a standard product on all our belt drive drums.”

“The service from Caster Concepts is impeccable. They’ve bent over backwards. Some of the competition can’t do the engineering
and they just warehouse wheels. At Caster Concepts, if it’s not on the shelf, they’ll customize it for us, including stamping and dies. When it comes to service, Caster Concepts goes beyond the competition.”

Project Engineer, Automotive Supplier, Warren, MI

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UNIQUE PRODUCTS FOR EVERY APPLICATION

Surviving in demanding industrial environments is the hallmark of every Caster Concept caster. Our technological advancements set us apart. Manufactured under ISO 9001 quality certification for consistent, predictable performance, our products and capabilities for industrial applications are virtually unlimited.

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