An aerospace launch company was building a rocket for a client. All systems were a go except for one: they needed a special tool to complete construction. This tool needed to be mobile and be able to move around the rocket. And to be mobile, it needed casters, which the company was still waiting on from a supplier: a wait of two months and counting.
Tired of waiting weeks and weeks for the casters from a competitor, the aerospace company called Caster Concepts. The casters they needed were delivered within a week. This quick turnaround time helped save thousands a day in lost revenue by not being able to ship out a rocket. The fast turnaround also helped the company get the rocket completed 3 weeks ahead of schedule, for a total savings of more than $2 million.