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Tag: We Build Trust

Jackson Magazine: Meet Douglas Backinger, Caster Concepts / Process Engineer

December 18, 2013 By: Admin

Jackson Magazine: Meet Douglas Backinger, Caster Concepts / Process Engineer

[This article was published by Jackson Magazine. Caster Concepts employee Douglas Backinger, was elected as one of Jackson’s 30 and Under Class of 2013, a group of young, successful Jackson area professionals.] Douglas Backinger’s career is rolling along faster than the casters his company produces. In only three months at Caster Concepts Inc., located in Albion, […]

Choosing a Caster Supplier? We Build Trust with 100 percent on-time delivery guaranteed

December 4, 2013 By: Admin

Choosing a Caster Supplier? We Build Trust with 100 percent on-time delivery guaranteed

In May of 2011, Caster Concepts Inc., set out to understand the precise reasons why so many of our customers are long-time, repeat buyers. During an extensive company-wide self-examination process, we found that trust was the number one reason that the majority of our customers are return customers. Put simply, our customers told us repeatedly that they knew they […]

Caster Concepts re-certified as ISO 9001:2008 compliant

November 14, 2013 By: Admin

Caster Concepts re-certified as ISO 9001:2008 compliant

Swimming with sharks requires staying at the top of the food chain. Similarly, in a highly competitive business climate, a company must guarantee a quality product to become and stay the best. To that end, we’re proud to announce that once again, Perry Johnson Registrars Inc. renewed Caster Concepts Inc.’s ISO compliance for another three years. Dr. Elmer Lee […]

We Build Trust through clear and personal communication

November 5, 2013 By: Admin

We Build Trust through clear and personal communication

This age of tweeting, Facebook, and email leaves little room to build genuine, personal relationships. Sadly, it leaves ample room for miscommunication, mistakes, and unmet expectations. At Caster Concepts Inc., We Build Trust with our customers, employees and stakeholders by committing to clear, direct and personal communication. We engage in active listening, meaning we ask precise questions to tease out […]

We Build Trust by hiring, developing and retaining the best employees

October 30, 2013 By: Admin

We Build Trust by hiring, developing and retaining the best employees

Like any other relationship, a successful business relationship requires trust to flourish. At Caster Concepts one of the ways We Build Trust is by hiring and retaining the best employees who embrace our core values of trust and integrity. We recognize that our employees form the bedrock of the Caster Concepts family of companies. Through excellent customer service […]

We build trust through customer satisfaction

October 8, 2013 By: Admin

We build trust through customer satisfaction

In the heavy-duty industrial caster business, we understand that each customer and each application are unique. Designing and matching theproper caster to each specific application is not easy. However, at Caster Concepts Inc., we recognize that merely manufacturing a quality product only equals half of the customer satisfaction equation. It’s also essential to manufacture a quality product […]

We Build Trust through long-standing relationships with local suppliers

August 26, 2013 By: Admin

We Build Trust through long-standing relationships with local suppliers

At Caster Concepts Inc., we’ve cultivated a superb, predominately local supplier base whose reliability and unwavering standards consistently allow us to exceed customer expectations. We achieved this by committing to a symbiotic relationship with our suppliers based on mutual respect and timely payment, in exchange for a quality product. Despite operating in a global economy where […]

custom casters, Ergonomic & Productivity Improvements, heavy duty casters, our customers, We Build Trust

August 13, 2013 By: Admin

custom casters, Ergonomic & Productivity Improvements, heavy duty casters, our customers, We Build Trust

Caster Concepts Inc. begins ensuring the safety of our customers’ employees the second we begin designing your medium-to-heavy-duty industrial caster. We recognize that a manufacturing environment can be fertile ground for injuries. For example, many companies use manual carts, or mechanical and laser guided carts and vehicles, to handle materials during manufacturing. To assume that these carts […]

We Build Trust

July 29, 2013 By: Admin

We Build Trust

Several years ago a new thought process began, as Caster Conceptssales team worked to better understand, “Why do customers buy from Caster Concepts?” Perhaps more importantly, we wanted to know exactly why they continue to buy from Caster Concepts? Why do so many of our customers become long-term buyers? Our sales team offered many opinions: “They […]

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